Community Guidelines
Building Positive Change Through Respectful Dialogue
Our community exists to create constructive change in tipping culture through respectful, fact-based discussions. These guidelines ensure our platform remains a space where business owners can hear customer concerns without feeling attacked, and where customers can share experiences in a way that promotes understanding and positive change.
Core Principlesđź”—
Respect First
We treat all individuals—business owners, workers, and fellow customers—with dignity and respect.
Facts Over Emotions
We focus on specific experiences and factual observations rather than emotional attacks or generalizations.
Solutions-Oriented
Our goal is to encourage positive change, not to shame or punish businesses.
Constructive Criticism
We provide feedback that helps businesses understand customer perspectives and improve their practices.
Posting Rulesđź”—
âś… What We Encourageđź”—
Detailed, Factual Reviews
- • Describe specific experiences with tipping policies
- • Include relevant details (location, date, type of service)
- • Share photos of tip screens or receipts (with personal info removed)
- • Explain how the experience made you feel as a customer
Constructive Feedback
- • Suggest alternatives or improvements
- • Acknowledge when businesses handle situations well
- • Recognize efforts toward transparency
- • Share positive examples of clear pricing
Respectful Discussion
- • Ask questions to understand different perspectives
- • Share personal experiences without attacking others
- • Engage in thoughtful debate about tipping culture
- • Support fellow community members constructively
❌ Zero Tolerance Policies🔗
Personal Attacks and Harassment
- • Name-calling directed at business owners, employees, or community members
- • Insults, slurs, or derogatory language of any kind
- • Threats or intimidation toward individuals or businesses
- • Doxxing or sharing personal information without consent
Hate Speech and Discrimination
- • Content targeting individuals based on race, gender, religion, nationality, or other protected characteristics
- • Inflammatory language designed to provoke anger rather than discussion
- • Stereotyping or generalizations about groups of people
- • Content that promotes hatred or violence
Destructive Behavior
- • Calls for boycotts or organized harassment campaigns
- • Encouraging others to leave fake reviews on other platforms
- • Spreading unverified information or rumors
- • Attempting to harm businesses' reputations through false claims
Off-Topic Content
- • Political discussions unrelated to tipping policy
- • Personal disputes between community members
- • Spam, promotional content, or commercial advertising
- • Content unrelated to pricing transparency and tipping culture
How to Share Your Experience Constructivelyđź”—
Example 1: Service Charges
❌ Instead of:
"This greedy owner is just trying to steal more money from customers!"
âś… Try:
"The 20% service charge wasn't mentioned on the menu or by staff, which made the final bill much higher than expected. Clear disclosure upfront would help customers budget appropriately."
Example 2: Service Quality
❌ Instead of:
"The staff here are incompetent and don't deserve tips!"
âś… Try:
"The service didn't meet expectations, but the mandatory 18% gratuity made it difficult to adjust the tip based on the experience. I'd prefer the option to tip based on service quality."
Example 3: Pricing Structure
❌ Instead of:
"This place is a scam and should be shut down!"
âś… Try:
"The pricing structure was confusing with multiple unexpected fees. A single, all-inclusive price would make this a much better customer experience."
Remember Our Missionđź”—
We want business owners to see us as customers who care about clear communication and fair practices—not as adversaries to be feared or dismissed.
When business owners read our reviews, we want them to think:
- • "I understand why customers find this confusing"
- • "Here's how we could improve our pricing communication"
- • "These customers want to support us, they just want transparency"
NOT:
- • "These people are just trying to hurt our business"
- • "There's no pleasing these customers"
- • "We need to defend ourselves against these attacks"
Moderation and Enforcementđź”—
Warning System
First violations result in a private warning and request to edit the post.
Temporary Restrictions
Repeated violations may result in temporary posting restrictions.
Permanent Removal
Severe violations (hate speech, harassment, threats) result in immediate account suspension.
Appeal Process
Users can appeal moderation decisions by contacting our community team with specific concerns.
Reporting Guidelinesđź”—
If you see content that violates these guidelines:
- • Use the "Report" function on the specific post
- • Provide a brief explanation of the violation
- • Do not engage with or respond to the problematic content
- • Trust our moderation team to handle the situation
Building a Better Community Togetherđź”—
Every post you make is an opportunity to show business owners that customers can provide thoughtful, constructive feedback about their experiences. By maintaining high standards for respectful discourse, we create an environment where real change becomes possible.
Remember: The business owner whose establishment you're reviewing might read your post. Write in a way that opens dialogue rather than shuts it down.
These guidelines are regularly updated based on community feedback. Questions about specific situations? Contact our moderation team for clarification.